Return & Refund
30 Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in ELEGIANT' warehouse for inspection, the refund process will begin.
30 DAY RETURN POLICY | RMA Authorization (customer needs to contact us for an RMA number) | Yes |
Return has to include all accessories? | Yes | |
Return requires original packaging? | Yes | |
When do we execute the refund? | Upon receipt of the return package (if the customer returns the product to our warehouse) | |
When do we execute the replacement? | Upon receipt of the return package (if the customer returns the product to our warehouse) | |
Refunds for delivery costs | Quality issue only | |
Refund for return shipping costs | Quality issue only | |
Refund for lost/damaged item returns | Take responsibility for the returns with a prepaid shipping label only | |
Return RMA validity | 30 days (from the date the RMA was created) | |
Return from overseas - customer taken it there | Not accepted | |
Return from overseas - we shipped it there | Accepted, but only for refund |
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through ELEGIANT’ online stores, please contact retailers for refunds.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected] or [email protected].
Please contact our Customer service at [email protected] or [email protected] to get the return address.
